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FREE shipping* on all Fine art prints (*North America only)

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FREE shipping* on all Fine art prints (*North America only)

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Shipping policy

Shipping Policy

Effective Date: January 27, 2025

At Leah Straatsma, we aim to provide a seamless and efficient shipping experience for our customers. This Shipping Policy outlines our procedures, costs, and timelines to ensure you know what to expect when ordering from us.

1. Processing Time

  • ForPrintable Art Packs (Digital Downloads):

    • Digital artwork will be delivered instantly to the email address provided at checkout upon purchase.

  • ForFine Art Shipped Prints:

    • All orders are processed within 2-7 business days (Monday to Friday, excluding holidays).

2. Shipping Rates and Delivery Times

We currently only shipFine Art Shipped Prints within North America (Canada and the US). Shipping isfree for all shipped orders.

a. Domestic Shipping (Within Canada and the US):

  • Standard Shipping: Free (Shipped within 1-7 business days after processing)

3. Free Shipping

We offer free shipping on allFine Art Shipped Prints within North America (Canada and the US).

4. Order Tracking

Once yourFine Art Shipped Print order has shipped, you will receive a confirmation email with a tracking number and a link to track your package.

5. Delays and Issues

While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances, such as:

  • Customs processing (if applicable)

  • Weather-related disruptions

  • Courier delays

If your order is delayed, please contact us at leah@leahstraatsma.com with your order number, and we will assist you in tracking the shipment.

6. Customs, Duties, and Taxes

For orders within North America:

  • Customers in the US may be required to pay additional customs fees or duties on certain purchases. These fees are determined by your local customs authority and are the responsibility of the customer.

  • Orders cannot be marked as "gifts" to avoid customs fees or duties.

  • Leah Straatsma is not responsible for delays caused by customs if applicable.

7. Damaged or Lost Packages

a. Damaged Items:

  • If your order arrives damaged, please contact us within 2 days of delivery at leah@leahstraatsma.com. Include photos of the damaged item(s) and packaging.

  • We will work with you to resolve the issue, which may include a replacement or refund.

b. Lost Packages:

  • If your package is marked as delivered but you have not received it, please check with neighbours, your local post office, or courier service.

  • If you still cannot locate the package, contact us at leah@leahstraatsma.com. As a last resort, you may consider contacting your local police department to file a report for stolen mail.

8. Returns and Refunds

Please refer to our Returns and Refunds Policy for details on how to return an item.

9. Contact Us

If you have any questions or concerns regarding this Shipping Policy, please contact us:

Leah Straatsma
Email: leah@leahstraatsma.com